Frequently Asked Questions
How quickly is my order processed?
Orders move forward as soon as your mobile payment is confirmed.
What is your return policy?
We offer 30-day returns on all items. Items must be in original condition with tags attached.
Do I need shipping details?
No. Checkout only needs your email, phone number, and mobile wallet choice.
How do I track my order?
Use your tracking number with your checkout email on the Order Tracking page to see payment and order updates.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placing. Contact us immediately for changes.
What payment methods do you accept?
We use PayNow mobile checkout. You can choose EcoCash, OneMoney, InnBucks, or O'mari and enter your phone number to receive a payment prompt.